1. Acceptance

By accessing or using Pigeon, you agree to these Terms. If you use Pigeon on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the service.

2. Description of service

Pigeon provides tools to create and send email campaigns, manage subscriber lists and segments, automate certain messages (such as welcome flows), and view analytics. Delivery may be facilitated through third-party email and cloud infrastructure providers. Features and limits depend on your subscription tier.

3. Accounts and security

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account. Notify us promptly at pigeon@grim-digital.com if you suspect unauthorized access.

4. Acceptable use

You agree to comply with applicable law, including anti-spam and privacy rules. You will obtain valid consent before adding subscribers, honor unsubscribes without delay, and avoid deceptive subject lines or content. You may not use Pigeon to send malware, phishing, harassment, illegal material, or messages to purchased, scraped, or non-permissioned lists. We may suspend or terminate accounts that harm deliverability, violate law, or abuse the service.

5. Fees and payment

Paid plans are offered on a subscription basis and priced in EUR unless stated otherwise at checkout. Taxes may apply. Payments are processed by our payment processor (currently Paddle; processors may change with notice on invoices or in-app). Failure to pay may result in suspension of paid features.

6. Cancellation

You may cancel renewal according to the controls provided by the payment processor. Provisions of these Terms that by nature should survive (including limitations of liability, governing law, and indemnity-related concepts where applicable) will survive termination.

7. Intellectual property

We retain rights in Pigeon, its branding, and underlying software. You retain rights in content you upload. You grant us a limited license to host and process your content solely to operate the service.

8. Disclaimers

The service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. Email delivery depends on third-party networks; we do not guarantee inbox placement or uninterrupted operation.

9. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising out of these Terms or the service is limited to the amounts you paid us for Pigeon in the twelve (12) months before the claim (or EUR100 if no fees applied), except where limitation is prohibited by law.

10. Governing law

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law rules. Courts in Serbia shall have exclusive jurisdiction, subject to mandatory consumer protections that cannot be waived.

11. Changes

We may update these Terms by posting a revised version and updating the "Effective" date. Continued use after changes constitutes acceptance unless applicable law requires additional consent.

12. Contact

Nikola Milic PR Labart — pigeon@grim-digital.com

Terms of Service